If when you receive your product(s), that is faulty or not as described you may return the items, within 30 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
No refund will be issued for change of mind or any other reason.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders and any damage to items caused by customer.
Return shipping fees are paid for by the customer. We are in general unable to refund you shipping fees.
Any product returned found not to be defective can be partially refunded within the time stated above at the discretion of Global E Trends. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to Global E Trends. Global E Trends is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Global E Trends.
Global E Trends and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. Global E Trends and/or the seller will not be held liable for any damages resulting from customers improper use, personal negligence, and other reasons that do not attribute to product defects.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.